Faqs

General Questions (6)

Does a cracked soundboard mean the piano is no good?

This is a question and an issue that can scare many customers very easily. New piano dealers want you to believe that a cracked soundboard renders the piano useless or at the very least devalues the integrity of the instrument. … Continue reading

Do you take trade-ins?

We do trade-ins for local customers, but not for long distance customers. We can, however, guide you to the best way to get the most value from the piano you currently own.

What does the total piano purchase price include?

All of our prices include a bench, one in-home tuning after delivery, and a 10 year warranty on all parts and labor.

Do you offer a warranty?

Yes! Our warranty covers all parts and labor for a 10 year period. It includes anything that inhibits the playability of the instrument. It covers the soundboard (not cracks in the soundboard since most used pianos have minor cracks in … Continue reading

Can I put a deposit down on the piano until my teacher or tuner can look at it with me?

Many of our local customers have asked this question over the years. Our policy is that you may have your tuner or teacher inspect the piano as long as it is done within a one week period.

How often should I tune my piano?

The amount of times you tune your piano per year, depends on your situation. Tuning a piano with each season change is optimal.  Steinway requires owners of their new pianos to tune them four times a year. Some of our local … Continue reading

Piano Delivery (3)

Who will deliver my piano?

If you are local, we deliver your piano. If we are overbooked on local deliveries, Camel Piano Moving Co. will deliver. Camel Piano Moving is a local company that we have come to know and trust as a professional, insured … Continue reading

What if the piano is damaged upon delivery?

Though extremely rare, damage can occur and accidents do happen. In the unfortunate occurrence of damage from delivery, we will come to your home, assess the damage and either repair it, replace it, or offer you a full refund.

How long will my piano take to be delivered?

Local purchases are usually delivered within 1-5 days. Long distance purchases are delivered within 2-6 weeks.

Piano Maintenance (1)

How often should I tune my piano?

The amount of times you tune your piano per year, depends on your situation. Tuning a piano with each season change is optimal.  Steinway requires owners of their new pianos to tune them four times a year. Some of our local … Continue reading

Choosing A Piano (8)

Should I buy a piano without seeing and playing it in person?

It depends. First lets talks about the people who would never buy a piano without seeing and playing it. These are the people who have a specific sound and touch that they want in their pianos. These folks will play … Continue reading

What are the best brands of pianos?

It may be foolish to try and give a quick easy answer to this question. A piano professional would want to find out more about your needs before they would recommend the best brand for you. By getting more information … Continue reading

What is the difference between Rebuilt and Refinished, Reconditioned, and As-Is?

Rebuilt and Refinished: This is the most extensive process that we do to an instrument. The cabinet is stripped and refinished, and the strings, pinblock and damper felts are replaced. A decision is made to either replace or recondition the … Continue reading

What is better, an upright or grand piano?

This depends on how much space you have. If you have the space, we recommend a grand, however, a higher quality upright has better tone and touch than a lower quality grand piano.

What is the difference between a baby grand and a grand piano?

There is no exact cut-off point between a baby grand and a grand piano. A more accurate way of describing these instruments is by their exact size. For example: 5’1″ grand, 6’3″ grand, etc… Measure your space in the area … Continue reading

What are the differences between spinet, console, studio and upright pianos?

All of these pianos fall into a catagory called ‘verticals’. Height is the main difference here. Spinets range from 36″ to 39″ high. Consoles range from 39″ to 44″ high. Studios range from 44″ to 48″ high and full size … Continue reading

Does a cracked soundboard mean the piano is no good?

This is a question and an issue that can scare many customers very easily. New piano dealers want you to believe that a cracked soundboard renders the piano useless or at the very least devalues the integrity of the instrument. … Continue reading

What is a grey market piano?

According to Wikipedia: A Grey Market (also spelled gray market), or parallel market,[1] is the trade of a commodity through distribution channels which, while legal, are unofficial, unauthorized, or unintended by the original manufacturer. The most common type of grey market is the sale of imported … Continue reading

Payments & Security (6)

Do you share my name and information with other companies?

We absolutely do not and will never share your name or any personal information with any individuals or companies.

Do you take trade-ins?

We do trade-ins for local customers, but not for long distance customers. We can, however, guide you to the best way to get the most value from the piano you currently own.

Do I have to pay sales tax?

All NJ customers must add 7% sales tax. There is no sales tax for out of state transactions.

What does the total piano purchase price include?

All of our prices include a bench, one in-home tuning after delivery, and a 10 year warranty on all parts and labor.

Do you offer a warranty?

Yes! Our warranty covers all parts and labor for a 10 year period. It includes anything that inhibits the playability of the instrument. It covers the soundboard (not cracks in the soundboard since most used pianos have minor cracks in … Continue reading

Can I put a deposit down on the piano until my teacher or tuner can look at it with me?

Many of our local customers have asked this question over the years. Our policy is that you may have your tuner or teacher inspect the piano as long as it is done within a one week period.