Policies

Payment and Purchasing Info

We accept personal checks for all of our products and services.

For Long Distance Moving, we accept VISA and  MasterCard, when the final destination is out of state, or not being completed by us.

Refunds and Returns

You may return your piano and receive a full refund if the piano is not in the condition described. We make every effort to describe our pianos accurately on our website and on the phone. When we speak on the phone, we will describe in more detail the condition of the piano and make sure you know exactly what to expect when you receive your piano.

If you receive your piano and the condition is not what you expected, we will refund your money less half of the shipping charges incurred.

Privacy Policy

Under no circumstances will Vienna Piano share a customer’s information with any individuals or companies.

When we process your order, your credit card information is kept strictly confidential. For added protection, your complete credit card numbers are not printed on any receipt.